Century 21, Town & Country Realty in Lincolnton was awarded The Quality Service Award for 2003.
The award is presented annually to Century 21 members who receive a minimum return rate of 25 percent of their post-transaction client satisfaction surveys between Jan. 1, 2003 and Oct. 31 with a minimum satisfaction index of 90 percent.
The survey is a result of customer feedback from Century 21 Systemâ€™s Internet-based Quality Service Survey.
â€œI think the award was well deserved, we all worked hard as a team,â€ said Kathy Rhine, owner of the branch. â€œNo one person can do it alone, it takes all of us.â€
According to Rhine, there are roughly 6,600 Century 21 offices in 40 countries.
â€œItâ€™s a real honor to receive this,â€ she said.
In addition to the Quality Service Award to the company, agents Judy Holland and Debbie Willis also received individual quality service awards.
Holland has 25 years experience in the business. Willis has five years.
The Century 21 office also was awarded a ruby and emerald level award.
The emerald award was given to Holland. The emerald level is given to an agent who has met minimum adjusted gross commissions of $123,000 or 40 awards units within a calendar year.
The ruby award was given to agent Janice Peeler.
The minimum requirement of this award is given to an agent who has met adjusted gross commissions of $92,000 or 30 awards within a calendar year.
The highest level which can be achieved is a diamond which is a gross commission of $153,000 or 50 awards within a calendar year. Agents from Century 21 will attend an awards banquet in Charlotte today to be given pins and plaques.by Amy Wadsworth